At Teo Photokit, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for our products.
Returns Eligibility
- Returns are accepted only if the product is defective, damaged, or incorrect.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to misuse or mishandling by the customer
- Items without original packaging or accessories
- Products returned after the allowed return period
Return Period
Customers must request a return within 7 days of receiving their order. Requests made after this period will not be eligible for a return or refund.
Refunds
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Shipping charges (if any) are non-refundable.
Exchanges
If you receive a defective or incorrect product, you may request an exchange instead of a refund. We will ship the replacement product once the returned item is received and approved.
Return Shipping
- Customers are responsible for the cost of returning the product unless the item was received defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery of your return.
Cash on Delivery Orders
Since Teo Photokit operates with Cash on Delivery (COD), refunds for returned items will not be given in cash at the time of delivery.
Contact Us
To initiate a return, exchange, or refund request, please contact us at:
Email: [email protected]