At Teo Photokit, we are committed to delivering your photography equipment, cameras, and lenses to you in a safe and timely manner. This Shipping Policy explains our delivery process, timelines, and responsibilities.
Worldwide Shipping
- Teo Photokit ships orders worldwide through trusted courier and delivery partners.
- Shipping availability may vary depending on your location and local restrictions.
Processing Time
- Orders are processed within 2–4 business days after confirmation.
- Processing times may be extended during holidays, promotional periods, or due to high demand.
Delivery Time
- Delivery times vary depending on your location. Estimated delivery is typically:
- 7–14 business days for international orders
- 3–7 business days for local/regional orders
- Delivery delays caused by customs clearance, courier services, or unforeseen events are beyond our control.
Shipping Charges
- Shipping costs (if applicable) will be calculated and displayed at checkout.
- Any customs duties, import taxes, or additional fees imposed by your country are the responsibility of the customer.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
- Tracking updates may take 24–48 hours to appear on the courier’s system.
Delivery Method and Payment
- All orders are delivered via our trusted courier partners.
- Teo Photokit only accepts Cash on Delivery (COD). Customers must pay the full amount at the time of delivery.
Failed Delivery Attempts
- If delivery fails due to incorrect shipping details provided by the customer, Teo Photokit will not be responsible for lost or undelivered packages.
- If you are unavailable to receive your package, the courier may attempt re-delivery, but additional charges may apply.
Damaged or Missing Items
- If your package arrives damaged or with missing items, please contact us within 48 hours of delivery at [email protected] with photos and order details.
Contact Us
For any questions regarding shipping, please reach out to us at:
Email: [email protected]